60 most frequently asked questions in a Cabin Crew / Flight Attendant job interview:
- Tell me about yourself.
- Why do you want to work for our airline?
- Do you work better in a team or alone?
- How would your friends or coworkers describe you?
- Tell me about your strengths and weaknesses.
- Tell me about a time when you had to deal with a co-worker who wasn't doing his/her fair share of the work. What did you do and what was the outcome?
- Have you worked with someone you didn't like? If so, how did you handle it?
- What is the kind of person you refuse to work with?
- Would you say that you can easily deal with high pressure situations?
- What do you expect from a supervisor?
- What motivates you to do the best on the job?
- How will you be able to cope working such long shifts?
- Are you applying for any other airlines? What if more than one airline offers you the job?
- Why should I hire you?
- What would you do if you saw one of your colleagues being deliberately rude to a passenger?
- What would you do if a commercially important passenger complained that another commercially important passenger is snoring too loudly behind him?
- If, for example, there are 60 children on the flight, but you only have 40 toys. How would you deal with this situation?
- What would you do if the seat belt signs were on and the aircraft is about to take off, but a passenger insists that he has to kneel down to conduct his prayer due to religious reasons?
- Have you ever worked in a customer care or customer service job?
- Why do you think some passengers take their frustrations out on cabin crew, even though the cabin crews are trying to help them?
- What is the difference between good customer service, and exceptional customer service? What do you consider exceptional customer service?
- Why do you want to become a cabin crew?
- How are you planning to compensate for your lack of experience?
- What would you like to do in five years’ time?
- Do you prefer working with others or alone?
- What are your biggest accomplishments?
- What are your favorite subjects?
- What is the most difficult situation you have faced?
- How do you measure talent?
- How do/would you optimize performance and lift standards in a team?
- Have you ever dealt with a customer making an unrealistic demand?
- How would you respond if you were offered the job?
- What would you do if you had to deal with an angry customer?
- Tell me about your life at College or University (or even your time in your previous job).
- Where do you want to be in 2/5/10 years’ time?
- What did you achieve in your last job?
- Tell me about something recently that really annoyed you.
- Give me an example of when you’ve produced some poor work and how you’ve dealt with it.
- How do you plan and organize your work?
- How many hours a week do you work/prefer to work?
- Do you make mistakes?
- What do you think the employee’s responsibilities are to the company?
- What kinds of skills should a member of an airline cabin crew be expected to have?
- What are your hobbies?
- Which is more important to you status or money?
- How will handle a drunken passenger?
- How will you handle a passenger at non-smoking seat but wants to smoke?
- How will you handle the passenger who makes a physical contact to you?
- How do you handle stressful situations?
- How would you handle a complaint?
- What is the most important thing you’re looking for in a company/job?
- What is the most significant accomplishment you have made in your career?
- Do you prefer working with others or alone?
- How would you respond if you were offered the job?
- What is an ideal job according to your point of view?
- If you are selected for this position then what kind of changes you will bring with you?
- How do you plan and organize your work?
- How do you cover your mistakes?
- What is your communication style?
- How many languages do you know?
