Thursday, May 28, 2015

Commonly asked questions in a Cabin Crew/ Flight Attendant interview

60 most frequently asked questions in a Cabin Crew / Flight Attendant job interview:

  1. Tell me about yourself.
  2. Why do you want to work for our airline?
  3. Do you work better in a team or alone?
  4. How would your friends or coworkers describe you?
  5. Tell me about your strengths and weaknesses.
  6. Tell me about a time when you had to deal with a co-worker who wasn't doing his/her fair share of the work. What did you do and what was the outcome?
  7. Have you worked with someone you didn't like? If so, how did you handle it?
  8. What is the kind of person you refuse to work with?
  9. Would you say that you can easily deal with high pressure situations?
  10. What do you expect from a supervisor?
  11. What motivates you to do the best on the job?
  12. How will you be able to cope working such long shifts?
  13. Are you applying for any other airlines? What if more than one airline offers you the job?
  14. Why should I hire you?
  15. What would you do if you saw one of your colleagues being deliberately rude to a passenger?
  16. What would you do if a commercially important passenger complained that another commercially important passenger is snoring too loudly behind him?
  17. If, for example, there are 60 children on the flight, but you only have 40 toys. How would you deal with this situation?
  18. What would you do if the seat belt signs were on and the aircraft is about to take off, but a passenger insists that he has to kneel down to conduct his prayer due to religious reasons?
  19. Have you ever worked in a customer care or customer service job?
  20. Why do you think some passengers take their frustrations out on cabin crew, even though the cabin crews are trying to help them?
  21. What is the difference between good customer service, and exceptional customer service? What do you consider exceptional customer service?
  22. Why do you want to become a cabin crew?
  23. How are you planning to compensate for your lack of experience?
  24. What would you like to do in five years’ time?
  25. Do you prefer working with others or alone?
  26. What are your biggest accomplishments?
  27. What are your favorite subjects?
  28. What is the most difficult situation you have faced?
  29. How do you measure talent?
  30. How do/would you optimize performance and lift standards in a team?
  31. Have you ever dealt with a customer making an unrealistic demand?
  32. How would you respond if you were offered the job?
  33. What would you do if you had to deal with an angry customer?
  34. Tell me about your life at College or University (or even your time in your previous job).
  35. Where do you want to be in 2/5/10 years’ time?
  36. What did you achieve in your last job?
  37. Tell me about something recently that really annoyed you.
  38. Give me an example of when you’ve produced some poor work and how you’ve dealt with it.
  39. How do you plan and organize your work?
  40. How many hours a week do you work/prefer to work?
  41. Do you make mistakes?
  42. What do you think the employee’s responsibilities are to the company?
  43. What kinds of skills should a member of an airline cabin crew be expected to have?
  44. What are your hobbies?
  45. Which is more important to you status or money?
  46. How will handle a drunken passenger?
  47. How will you handle a passenger at non-smoking seat but wants to smoke?
  48. How will you handle the passenger who makes a physical contact to you?
  49. How do you handle stressful situations?
  50. How would you handle a complaint?
  51. What is the most important thing you’re looking for in a company/job?
  52. What is the most significant accomplishment you have made in your career?
  53. Do you prefer working with others or alone?
  54. How would you respond if you were offered the job?
  55. What is an ideal job according to your point of view?
  56. If you are selected for this position then what kind of changes you will bring with you?
  57. How do you plan and organize your work? 
  58. How do you cover your mistakes?
  59. What is your communication style?
  60. How many languages do you know?

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